Zazzle Policies

 

Domestic Shipping Services

Zazzle offers 3 easy shipping options for orders shipped within the US. You can choose from Express, Premium, and Standard shipping services. If you need your order ASAP, Express  shipping will deliver it to you in 1 business days from the date of  shipment (after manufacturing). Please allow 2-3 business days for our Premium shipping, and 4-7 business days for Standard. Available shipping options will vary depending on the product type, quantity ordered, and address type.

Special cases

  • If you request shipping to a PO Box or APO/FPO location, please choose the Standard shipping option
  • If you request shipping to US territories, please be sure to choose the US Territory as the country and NOT the United States

 

International Shipping Services

 We ship worldwide!  Please note that international deliveries can  average 2-7 days with Express shipping or 4-21 days with Standard  shipping. For the most accurate estimate, please feel free to place a  mock order. During checkout, you will be presented the available  shipping options, based on which Zazzle site you are using and the  shipping destination. 


Return Policy

 We want you to love your creation. If you are not satisfied for any  reason with the final product, you may return your purchase for a  replacement or refund within 30 days of receipt. 

 

  1. Contact Customer Care to request a return. You must make this request within 30 days of receiving the shipment.
  2. Be sure to specify the reason for the return request in your message  and indicate any preference for replacement (whether exchanging for an  identical product or selecting an alternate style, size or color),  account credit, or a refund.
  3. Once the topic is selected, you will be asked to select the product that you want to return.
  4. Use the Upload File button to proactively provide digital images of damaged or defective products.

Since this product was crafted specifically for you, we’d love to  have an image of the product so that we can ensure this return issue  doesn’t continue moving forward. Please take a quick cell-phone picture  of the issue (damaged package, defective product, specific design flaw,  etc.). The more detail you can give us, the easier it is for us to  improve the quality and experience of custom made Zazzle products in the  future!


Return Policy - Product Restrictions

The following Zazzle products are subject to special return restrictions.

Stitch Files (for Embroidered Products):  You may return any embroidered product for a replacement or refund  within 30 days of receipt. However, in order to obtain a refund of the  stitch file image conversion fee,  you must contact customer support within 10 days of receiving your  embroidered product(s) and you must return the product to Zazzle. If you  posted an embroidered product for sale to your Store without ordering a  product, you must request a refund of the conversion fee within 10 days  of the date Zazzle uploaded the stitch file to your "My Images"  library, which will be indicated by the "sent date" of the stitch file  confirmation email sent to you.

Stamps: In the case of Zazzle Custom Stamps, only complete sheets can be returned. Incomplete sheets will not be accepted.


Returning Damaged/Defective Items

 In cases of damage or defect, the return process can often be  expedited by providing a digital image of the damage or defect (along  with a clear description of the problem) in an email to our customer support team.  In many cases, action (in the form of replacement, refund or account  credit) can be taken as soon as substantiation of the claim has been  provided by the customer.

If the damage / defect cannot be verified over the phone or via  email contact, the item may be required to return to Zazzle for  inspection before a determination can be made as to the state of the  product.


Who Covers the return shipping costs?

 Zazzle will provide a prepaid return shipping label in cases where  items have arrived in damaged condition or are confirmed by a Zazzle  representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer.

Under no circumstance does Zazzle reimburse (or provide credit)  for return shipping costs incurred by the customer. If a product is  damaged or defective, the recipient must make arrangements with Zazzle  support as to how the return should be handled prior to placing the  items back in transit to Zazzle.


How to return an item

Contact Customer Support to request a return. You must make this request within 30 days of receiving the shipment.

  1. Be sure to specify the reason for the return request in your  message and indicate any preference for replacement (whether exchanging  for an identical product or selecting an alternate style, size or color), account credit, or a refund.
  2. Once the topic is selected, you will be asked to select the product that you want to return.
  3. Use the Upload File button to proactively provide digital images of damaged or defective products.


What the return process usually entails

 If you have requested a refund, be advised  that returning funds usually take 7-21 days to appear in the account  used to make the purchase (depending on the processing speed of the bank  that issued the funds).

If you have requested an account credit,  be advised that returning funds usually take 24-48 hours to appear in  your Zazzle account. This credit, once available, may be used to make a  purchase on Zazzle.

If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated. 

  • Returning dark apparel items may only be swapped for a different dark apparel style of equal or lesser value.
  • Returning light apparel items may only be swapped for a different light apparel style of equal or lesser value.
  • Returning non-apparel items may only be swapped for a similar non-apparel item of equal or lesser value.


Modifying or cancelling my order

 You can check if your order is in the ‘pending’ status by viewing  your order within the order history section of your account. If your  order is still in the ‘pending’ status then you can select the option to  cancel your order and make any changes you deem necessary. Canceling  your order in this manner will automatically add the canceled items back  to your shopping cart where you can proceed to the checkout and make  the necessary changes to the shipping method.

You can click on the following link to view your order history.

All modifications/cancellations can be easily done by signing into your account on the domain the order was placed.

You may also follow these steps to get to your order history. Once there you are able to cancel the order:

1. Login to your Zazzle account

2. Hover over the profile icon and click 'Order History'

3. Click on the order id you want to cancel

4. Click on 'View Order Status' (on the right side of page)

5. Click on the 'Cancel Order' button (bottom of page)

 If the “Cancel Order” button does not appear, it is because your order  has already been queued for production and/or shipment. If this is the  case, feel free to contact our customer support team for further help. 


Requesting an address correction

 Unlike product detail and shipping method,  we do have the limited ability to change a shipping destination up to  the point where the order is queued for shipment. If you have made an  error with your shipping destination and the order status is still  pending, we do recommend that you cancel your order (using the method  suggested above) and place a new order with your needed corrections. If  the order has entered the "processed" status and the “Cancel Order”  button is no longer available, please contact our customer support team with  your order number and corrected shipping address and a Zazzle support  representative will make every effort to have the address corrected  before the item is queued for shipment.  


Contacting Zazzle

 

Email

Click here to  send us a message. This will generate an email for our customer support  team who are eager to help and will respond to your question as soon as  possible.

Chat

If an agent is available to chat online, you will see a blue chat icon at the bottom of this article.

Chat hours:  Mon - Fri: 12AM - 5PM PT (3AM - 8PM ET)

Phone

The best time to reach us is between 11AM-1PM PT (2PM-4PM ET).

If you are calling from within the United States, please use:

1-408-983-2800   Phone hours:  Mon - Fri: 9AM - 5PM PT (12PM - 8PM ET)

1-888-8ZAZZLE (1-888-892-9953)    Phone hours:  Mon - Fri: 9AM - 5PM PT (12PM - 8PM ET)

 

If you are calling from outside the United States, please use:

1-408-983-2800   Phone hours:  Mon - Fri: 5PM - 1AM GMT

(+44) 0800-6-929953    Phone hours:  Mon - Fri: 8AM - 6PM GMT

Please note international calling charges may apply.