Domestic Shipping Services
Zazzle offers 3 easy shipping options for orders shipped within the US. You can choose from Express, Premium, and Standard shipping services. If you need your order ASAP, Express shipping will deliver it to you in 1 business days from the date of shipment (after manufacturing). Please allow 2-3 business days for our Premium shipping, and 4-7 business days for Standard. Available shipping options will vary depending on the product type, quantity ordered, and address type.
International Shipping Services
We ship worldwide! Please note that international deliveries can average 2-7 days with Express shipping or 4-21 days with Standard shipping. For the most accurate estimate, please feel free to place a mock order. During checkout, you will be presented the available shipping options, based on which Zazzle site you are using and the shipping destination.
We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.
Since this product was crafted specifically for you, we’d love to have an image of the product so that we can ensure this return issue doesn’t continue moving forward. Please take a quick cell-phone picture of the issue (damaged package, defective product, specific design flaw, etc.). The more detail you can give us, the easier it is for us to improve the quality and experience of custom made Zazzle products in the future!
Return Policy - Product Restrictions
The following Zazzle products are subject to special return restrictions.
Stitch Files (for Embroidered Products): You may return any embroidered product for a replacement or refund within 30 days of receipt. However, in order to obtain a refund of the stitch file image conversion fee, you must contact customer support within 10 days of receiving your embroidered product(s) and you must return the product to Zazzle. If you posted an embroidered product for sale to your Store without ordering a product, you must request a refund of the conversion fee within 10 days of the date Zazzle uploaded the stitch file to your "My Images" library, which will be indicated by the "sent date" of the stitch file confirmation email sent to you.
Stamps: In the case of Zazzle Custom Stamps, only complete sheets can be returned. Incomplete sheets will not be accepted.
Returning Damaged/Defective Items
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Zazzle for inspection before a determination can be made as to the state of the product.
Who Covers the return shipping costs?
Zazzle will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Zazzle representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Zazzle reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Zazzle support as to how the return should be handled prior to placing the items back in transit to Zazzle.
How to return an item
Contact Customer Support to request a return. You must make this request within 30 days of receiving the shipment.
What the return process usually entails
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an account credit, be advised that returning funds usually take 24-48 hours to appear in your Zazzle account. This credit, once available, may be used to make a purchase on Zazzle.
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
Modifying or cancelling my order
You can check if your order is in the ‘pending’ status by viewing your order within the order history section of your account. If your order is still in the ‘pending’ status then you can select the option to cancel your order and make any changes you deem necessary. Canceling your order in this manner will automatically add the canceled items back to your shopping cart where you can proceed to the checkout and make the necessary changes to the shipping method.
You can click on the following link to view your order history.
All modifications/cancellations can be easily done by signing into your account on the domain the order was placed.
You may also follow these steps to get to your order history. Once there you are able to cancel the order:
1. Login to your Zazzle account
2. Hover over the profile icon and click 'Order History'
3. Click on the order id you want to cancel
4. Click on 'View Order Status' (on the right side of page)
5. Click on the 'Cancel Order' button (bottom of page)
If the “Cancel Order” button does not appear, it is because your order has already been queued for production and/or shipment. If this is the case, feel free to contact our customer support team for further help.
Requesting an address correction
Unlike product detail and shipping method, we do have the limited ability to change a shipping destination up to the point where the order is queued for shipment. If you have made an error with your shipping destination and the order status is still pending, we do recommend that you cancel your order (using the method suggested above) and place a new order with your needed corrections. If the order has entered the "processed" status and the “Cancel Order” button is no longer available, please contact our customer support team with your order number and corrected shipping address and a Zazzle support representative will make every effort to have the address corrected before the item is queued for shipment.
Click here to send us a message. This will generate an email for our customer support team who are eager to help and will respond to your question as soon as possible.
If an agent is available to chat online, you will see a blue chat icon at the bottom of this article.
Chat hours: Mon - Fri: 12AM - 5PM PT (3AM - 8PM ET)
The best time to reach us is between 11AM-1PM PT (2PM-4PM ET).
If you are calling from within the United States, please use:
1-408-983-2800 Phone hours: Mon - Fri: 9AM - 5PM PT (12PM - 8PM ET)
1-888-8ZAZZLE (1-888-892-9953) Phone hours: Mon - Fri: 9AM - 5PM PT (12PM - 8PM ET)
If you are calling from outside the United States, please use:
1-408-983-2800 Phone hours: Mon - Fri: 5PM - 1AM GMT
(+44) 0800-6-929953 Phone hours: Mon - Fri: 8AM - 6PM GMT
Please note international calling charges may apply.